# https-www-paperplane-shop

> Public Help Center articles for https-www-paperplane-shop.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Can I add an item to my order after I placed the order?](https://paperplanes.gorgias.help/en-US/can-i-add-an-item-to-my-order-after-i-placed-the-order-420542.md): Unfortunately we can't add items to an existing order. You'll need to place a new order for anything additional. If you're a repeat or VIP customer and just placed your order, you may be eligible to cancel within 30 minutes and reorder, though cancel
- [International Shipping Services](https://paperplanes.gorgias.help/en-US/international-shipping-services-2047470.md): To give our international customers the best value and reliable delivery, we offer two shipping options at checkout: Standard Courier and Express Courier. Our most cost-effective international option. Here’s how it works:. Once your order is placed,
- [Forms of payment accepted:](https://paperplanes.gorgias.help/en-US/forms-of-payment-accepted-419580.md): We accept the following payment methods:. *Please note: Your billing address must match exactly as it appears on your credit card statement. This information is used as part of the validation process for your credit card payment. All orders are subje
- [How do I shop on your online store](https://paperplanes.gorgias.help/en-US/how-do-i-shop-on-your-online-store-419577.md): Orders can be placed on our website 24/7. Browse our items and click “add to cart” when you are ready to purchase. Once you are finished adding the item(s), click on the cart symbol at the top right and then checkout. You will fill out the necessary
- [International Order Processing](https://paperplanes.gorgias.help/en-US/international-order-processing-420585.md): What countries do you ship to?. We offer worldwide shipping at a range of shipping rates. What is Global-E?. Global-E is our trusted partner for international orders. If you're shopping from outside the U.S., your order will be processed through Glob
- [I received a damaged product, what should i do?](https://paperplanes.gorgias.help/en-US/i-received-a-damaged-product-what-should-i-do-420566.md): Please email us at customersupport@paperplane.shop within 24-48 hours of delivery with detailed images of the product(s) in question.You can also use the form located HERE
- [My credit card did not go through, but why was I charged?](https://paperplanes.gorgias.help/en-US/my-credit-card-did-not-go-through-but-why-was-i-charged-420544.md): If you credit card is not approved, your bank will automatically deduct the money from your available balance although it is not actually taken from your account until we dispatch the order. If we do not dispatch the order, we do not charge you and t
- [How long does delivery take?](https://paperplanes.gorgias.help/en-US/how-long-does-delivery-take-420549.md): For domestic orders within the U.S., processing and shipping typically take 5-7 business days from the date your order is placed. Please note that we only ship Monday through Friday, and weekends and holidays are excluded from processing and transit
- [How can I track my order?](https://paperplanes.gorgias.help/en-US/how-can-i-track-my-order-420550.md): As soon as your order ships, you will receive an email confirmation with tracking information. You can then track the package but it may take up to 24 hours for tracking information to update. You can also go under “my account” and click on order his
- [Why has my card been declined?](https://paperplanes.gorgias.help/en-US/why-has-my-card-been-declined-420543.md): You would need to contact your bank or credit card company for more information. It could be that your billing address is not matching with your credit card or you entered the information incorrectly.
- [Why doesn’t my coupon/promo code work?](https://paperplanes.gorgias.help/en-US/why-doesn%E2%80%99t-my-couponpromo-code-work-420546.md): Please double-check that you are entering it correctly. The promotion could have expired. For more assistance, please contact customer service.
- [Why was the merchandise out of stock, but I was able to purchase it?](https://paperplanes.gorgias.help/en-US/why-was-the-merchandise-out-of-stock-but-i-was-able-to-purchase-it-420541.md): We make an effort to fulfill your entire order, but there may be a rare occasion we need to cancel one or more items. If we are unable to fulfill your entire order, you will be notified via email of the out-of-stock merchandise. You will not be charg
- [How can I track my order?](https://paperplanes.gorgias.help/en-US/how-can-i-track-my-order-462502.md): Once your order has been shipped, you will receive an email confirmation containing a tracking link that allows you to track your package right to your door. This email will be sent to the address you provided upon placing your order. If you have not
- [What should I do if my order has not shipped?](https://paperplanes.gorgias.help/en-US/what-should-i-do-if-my-order-has-not-shipped-462503.md): If your order has not shipped yet, our customer service team will contact the fulfillment team to inquire about the status of your order. A follow-up will be provided as soon as information is available. This process applies to inquiries regarding or
- [What should I do if my order was canceled due to suspicious activity?](https://paperplanes.gorgias.help/en-US/what-should-i-do-if-my-order-was-canceled-due-to-suspicious-activity-462505.md): In cases where your order was canceled due to suspicions of fraudulent activity, customer service can investigate the issue. Provide your order number or email address to assist in resolving the problem.
- [How can I get a copy of my order confirmation?](https://paperplanes.gorgias.help/en-US/how-can-i-get-a-copy-of-my-order-confirmation-462506.md): If you cannot find your order confirmation email, our customer service can resend it to you. Make sure to check your main inbox and spam folder once the order confirmation has been resent. Additionally, once your order ships, you will receive an emai
- [What should I do if my email was not added to my order?](https://paperplanes.gorgias.help/en-US/what-should-i-do-if-my-email-was-not-added-to-my-order-462507.md): If you forgot to add your email to an order and need updates, contact customer service with your order number so that your email can be associated with the order for tracking and communication purposes.
- [What can I do if I received the wrong size for a gift?](https://paperplanes.gorgias.help/en-US/what-can-i-do-if-i-received-the-wrong-size-for-a-gift-462508.md): In the event of receiving an incorrectly sized item as a gift, please contact customer service. Providing the order number or email address associated with the order will allow customer service to address the error and detail the steps for rectificat
- [What should I do if I notice my order is constantly being canceled?](https://paperplanes.gorgias.help/en-US/what-should-i-do-if-i-notice-my-order-is-constantly-being-canceled-462509.md): If your orders are being canceled repeatedly, it’s best to contact customer service with your order number and the date of the order to look into the reason behind the cancellations and identify a solution.
- [What should I do if my package says it was delivered, but I never received it?](https://paperplanes.gorgias.help/en-US/what-should-i-do-if-my-package-says-it-was-delivered-but-i-never-received-it-462510.md): If tracking shows delivery but you have not received your package, contact customer service with your order number or email address so the issue can be investigated and possibly escalated with the carrier.
- [How can I file a claim if my package has not arrived or was damaged?](https://paperplanes.gorgias.help/en-US/how-can-i-file-a-claim-if-my-package-has-not-arrived-or-was-damaged-1182620.md): If your package has not arrived or was damaged, and you have added Route Package Protection to your order, your package is insured against loss, damage, and theft. To file a claim, please follow these steps:. Route will provide further instructions a
- [Domestic Shipping, Understanding Transit Time and When It Begins](https://paperplanes.gorgias.help/en-US/domestic-shipping-understanding-transit-time-and-when-it-begins-3757492.md): We want to set the right expectations so your delivery experience is smooth and predictable. Below is a full breakdown of the shipping services we offer, the transit times for each one, and when those timelines officially begin. When you select a shi
- [International Shipping, Understanding Transit Time and When It Begins](https://paperplanes.gorgias.help/en-US/international-shipping-understanding-transit-time-and-when-it-begins-3757961.md): For our international community, we want to give you full clarity on how shipping works with our partners Global E and DHL. These timelines reflect the carrier transit time only. Processing time at our warehouse is separate and happens before your pa
- [How do I return an item(s) from my order?](https://paperplanes.gorgias.help/en-US/how-do-i-return-an-item(s)-from-my-order-420555.md): For returns, please redirect to: Paper Planes Return Center
- [How do I return my International order?](https://paperplanes.gorgias.help/en-US/how-do-i-return-my-international-order-420587.md): To initiate an international return, please visit Global-E here. Then you can complete your return as follows:. Select your item(s) for return. Instantly generate your shipping return label. Return your order utilizing the form of shipment indicated
- [What if i return an item that i did not specify during my return process?](https://paperplanes.gorgias.help/en-US/what-if-i-return-an-item-that-i-did-not-specify-during-my-return-process-420561.md): PAPER PLANES IP HOLDINGS IS NOT RESPONSIBLE FOR ANY OTHER ITEMS OTHER THAN THOSE SPECIFIED ON THE RETURN SLIP. IF YOU RETURN AN ITEM NOT ON YOUR ORIGINAL RETURN SLIP, PAPER PLANES WILL DISCARD OF ANY ADDITIONAL ITEMS AT THE COST OF THE CUSTOMER. Plea
- [I never got my order. It was marked as Refused.](https://paperplanes.gorgias.help/en-US/i-never-got-my-order-it-was-marked-as-refused-2626817.md): We understand how frustrating it can be to expect a package and see it marked as “Refused.” Our goal is to make sure you know exactly what this means and how the process works.What does “Refused” mean?“Refused” means the carrier was unable to deliver
- [When can I expect to receive my refund?](https://paperplanes.gorgias.help/en-US/when-can-i-expect-to-receive-my-refund-420562.md): Once your return is received, please allow up to 7 business days for the return to be processed and the value will be applied as online credit in the form of a gift card. You will not be refunded for the shipping cost at the initial part of the purch
- [What should I do if an item is missing from my delivery?](https://paperplanes.gorgias.help/en-US/what-should-i-do-if-an-item-is-missing-from-my-delivery-1182605.md): If an item from your delivery is missing, please verify whether you have Route Package Protection. If so, it is advisable to file a claim with them as they handle issues involving lost or missing items. If you need help with the submission process or
- [What steps should I take if I receive an incomplete order?](https://paperplanes.gorgias.help/en-US/what-steps-should-i-take-if-i-receive-an-incomplete-order-1182595.md): If you receive an incomplete order, kindly provide us with a photo of everything you received, along with the packing slip included in the package. It's also helpful to note if there are any signs of damage or tampering with the package. This informa
- [Do gift cards have an expiration date?](https://paperplanes.gorgias.help/en-US/do-gift-cards-have-an-expiration-date-1182616.md): No, our gift cards do not expire. You can use them at your convenience anytime.
- [Terms and Conditions of www.paperplane.shop](https://paperplanes.gorgias.help/en-US/terms-and-conditions-of-wwwpaperplaneshop-420596.md): These Terms govern. in a legally binding way. Capitalized words are defined in the relevant dedicated section of this document. The User must read this document carefully. This Application is provided by:. Paper Planes IP Holdings LLC540 West 26th St
- [Privacy Policy](https://paperplanes.gorgias.help/en-US/privacy-policy-420601.md): This Application collects some Personal Data from its Users. This document contains a section dedicated to California consumers and their privacy rights. This document contains a section dedicated to Virginia consumers and their privacy rights. This