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Paperplanes

If your package has not arrived or was damaged, and you have added Route Package Protection to your order, your package is insured against loss, damage, and theft. To file a claim, please follow these steps:<ol><li>Open your email from Route.</li><li>In the email, copy your Route Order ID and then click on FILE A CLAIM.</li><li>In the claim form, fill out the required information, including your email address, subject line, and claim type.</li><li>Once you choose a claim type, paste or type the Route Order ID into the required field.</li><li>Fill out the rest of the fields and click Submit.</li></ol>Route will provide further instructions and information on what to expect next. Be sure to file your claim as soon as possible, as Route has a filing grace period. If you do not have route, please reach out to customer support for next steps

If your package has not arrived or was damaged, and you have added Route Package Protection to your order, your package is insured against loss, damage, and theft. To file a claim, please follow these steps:. Route will provide further instructions a

How can I file a claim if my package has not arrived or was damaged?

Frequently Asked Questions

Can I add an item to my order after I placed the order?

Forms of payment accepted:

I received a damaged product, what should i do?

International Order Processing

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My credit card did not go through, but why was I charged?

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Why was the merchandise out of stock, but I was able to purchase it?

Can I change or cancel my order after placing it?

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What should I do if my email was not added to my order?

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Is it possible to get a refund for expedited shipping if my package arrives late?

Can I use my online gift card instore?

Can I return my order that i purchased online in your store?

Paper Planes Retail Policy

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How do I return my International order?

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What happens if my package is marked as 'returned to sender'?

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How can I file a claim if my package has not arrived or was damaged?Updated 2 months ago