Can I add an item to my order after I placed the order?
Unfortunately not, you will need to place an entire new order for anything you wish to purchase.
All articles
Frequently Asked Questions
Forms of payment accepted:
We accept the following payment methods:. *Please note: Your billing address must match exactly as it appears on your credit card statement. This information is used as part of the validation process for your credit card payment. All orders are subje
I received a damaged product, what should i do?
Please email us at [email protected] within 24-48 hours of delivery with detailed images of the product(s) in question. You can also use the form located HERE
International Order Processing
What countries do you ship to?. We offer worldwide shipping at a range of shipping rates. What is Global-E?. Global-E is our international shipping provider. All international orders are placed through Global-E and shipped through our warehouse. Why
How do I shop on your online store
Orders can be placed on our website 24/7. Browse our items and click “add to cart” when you are ready to purchase. Once you are finished adding the item(s), click on the cart symbol at the top right and then checkout. You will fill out the necessary
How do I cancel or edit an order I placed?
Once an order is placed, we are unable to cancel or modify it.
How do I apply a coupon/promo code to my order?
If you received a discount code you can enter this information during the checkout process. The field for the code is located on the page where you enter your credit card information. Only one coupon code can be used at a time.
How long does delivery take?
Your order ships within 2 to 3 business days from the time the order is placed. Orders ship Monday through Friday only. PREORDER ITEMS. ** Please note items purchased as a preorder will ship based on the shipping window outlined in the product descri
How can I track my order?
As soon as your order ships, you will receive an email confirmation with tracking information. You can then track the package but it may take up to 24 hours for tracking information to update. You can also go under “my account” and click on order his
My credit card did not go through, but why was I charged?
If you credit card is not approved, your bank will automatically deduct the money from your available balance although it is not actually taken from your account until we dispatch the order. If we do not dispatch the order, we do not charge you and t
Why has my card been declined?
You would need to contact your bank or credit card company for more information. It could be that your billing address is not matching with your credit card or you entered the information incorrectly.
Why doesn’t my coupon/promo code work?
Please double-check that you are entering it correctly. The promotion could have expired. For more assistance, please contact customer service.
Why was the merchandise out of stock, but I was able to purchase it?
We make an effort to fulfill your entire order, but there may be a rare occasion we need to cancel one or more items. If we are unable to fulfill your entire order, you will be notified via email of the out-of-stock merchandise. You will not be charg
Can I change or cancel my order after placing it?
Unfortunately, once an order has been placed, our policies do not allow changes or cancellations. We understand that this can be inconvenient and we apologize for any issues this may cause. Should you need to return an item after receiving your order
How can I track my order?
Once your order has been shipped, you will receive an email confirmation containing a tracking link that allows you to track your package right to your door. This email will be sent to the address you provided upon placing your order. If you have not
What should I do if my order has not shipped?
If your order has not shipped yet, our customer service team will contact the fulfillment team to inquire about the status of your order. A follow-up will be provided as soon as information is available. This process applies to inquiries regarding or
What should I do if my order was canceled due to suspicious activity?
In cases where your order was canceled due to suspicions of fraudulent activity, customer service can investigate the issue. Provide your order number or email address to assist in resolving the problem.
How can I get a copy of my order confirmation?
If you cannot find your order confirmation email, our customer service can resend it to you. Make sure to check your main inbox and spam folder once the order confirmation has been resent. Additionally, once your order ships, you will receive an emai
What should I do if my email was not added to my order?
If you forgot to add your email to an order and need updates, contact customer service with your order number so that your email can be associated with the order for tracking and communication purposes.
What can I do if I received the wrong size for a gift?
In the event of receiving an incorrectly sized item as a gift, please contact customer service. Providing the order number or email address associated with the order will allow customer service to address the error and detail the steps for rectificat
What should I do if I notice my order is constantly being canceled?
If your orders are being canceled repeatedly, it’s best to contact customer service with your order number and the date of the order to look into the reason behind the cancellations and identify a solution.
What should I do if my package says it was delivered, but I never received it?
If tracking shows delivery but you have not received your package, contact customer service with your order number or email address so the issue can be investigated and possibly escalated with the carrier.
Is it possible to get a refund for expedited shipping if my package arrives late?
If your order did not arrive by the expected date, we can refund the additional cost you paid for expedited shipping. Please let us know if you would like us to proceed with this refund, and we will process it promptly. We appreciate your understandi
How can I file a claim if my package has not arrived or was damaged?
If your package has not arrived or was damaged, and you have added Route Package Protection to your order, your package is insured against loss, damage, and theft. To file a claim, please follow these steps:. Route will provide further instructions a