Please select this option to submit a ticket if you are unable to locate an answer to your question. We will respond to your inquiry within 24 hours of submitting your ticket.

Paperplanes

<p>If you received a discount code you can enter this information during the checkout process. The field for the code is located on the page where you enter your credit card information. Only one coupon code can be used at a time. </p>

If you received a discount code you can enter this information during the checkout process. The field for the code is located on the page where you enter your credit card information. Only one coupon code can be used at a time.

How do I apply a coupon/promo code to my order?

Frequently Asked Questions

Can I add an item to my order after I placed the order?

Forms of payment accepted:

I received a damaged product, what should i do?

International Order Processing

How do I shop on your online store

How do I cancel or edit an order I placed?

How long does delivery take?

How can I track my order?

My credit card did not go through, but why was I charged?

Why has my card been declined?

Why doesn’t my coupon/promo code work?

Why was the merchandise out of stock, but I was able to purchase it?

Can I change or cancel my order after placing it?

What should I do if my order has not shipped?

What should I do if my order was canceled due to suspicious activity?

How can I get a copy of my order confirmation?

What should I do if my email was not added to my order?

What can I do if I received the wrong size for a gift?

What should I do if I notice my order is constantly being canceled?

What should I do if my package says it was delivered, but I never received it?

Is it possible to get a refund for expedited shipping if my package arrives late?

How can I file a claim if my package has not arrived or was damaged?

Can I use my online gift card instore?

Can I return my order that i purchased online in your store?

Paper Planes Retail Policy

How do I return an item(s) from my order?

How do I return my International order?

What is your return policy?

What if i return an item that i did not specify during my return process?

What is your exchange policy?

When can I expect to receive my refund?

What happens if my package is marked as 'returned to sender'?

What should I do if an item is missing from my delivery?

What steps should I take if I receive an incomplete order?

Do gift cards have an expiration date?

Returns F.A.Q.s

Terms and Conditions of www.paperplane.shop

Privacy Policy

Our terms and conditions

How do I apply a coupon/promo code to my order?Updated a year ago