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Paperplanes

Please email us at <a href="mailto:customersupport@paperplane.shop" id="isPasted">customersupport@paperplane.shop</a> within 24-48 hours of delivery with detailed images of the product(s) in question. You can also use the form located <a class="fr-strong" href="https://www.paperplane.shop/pages/contact-us">HERE</a>

Please email us at customersupport@paperplane.shop within 24-48 hours of delivery with detailed images of the product(s) in question. You can also use the form located HERE

I received a damaged product, what should i do?

Frequently Asked Questions

Can I add an item to my order after I placed the order?

Forms of payment accepted:

International Order Processing

How do I shop on your online store

How do I cancel or edit an order I placed?

How do I apply a coupon/promo code to my order?

How long does delivery take?

How can I track my order?

My credit card did not go through, but why was I charged?

Why has my card been declined?

Why doesn’t my coupon/promo code work?

Why was the merchandise out of stock, but I was able to purchase it?

Can I change or cancel my order after placing it?

What should I do if my order has not shipped?

What should I do if my order was canceled due to suspicious activity?

How can I get a copy of my order confirmation?

What should I do if my email was not added to my order?

What can I do if I received the wrong size for a gift?

What should I do if I notice my order is constantly being canceled?

What should I do if my package says it was delivered, but I never received it?

Is it possible to get a refund for expedited shipping if my package arrives late?

How can I file a claim if my package has not arrived or was damaged?

Can I use my online gift card instore?

Can I return my order that i purchased online in your store?

Paper Planes Retail Policy

How do I return an item(s) from my order?

How do I return my International order?

What is your return policy?

What if i return an item that i did not specify during my return process?

What is your exchange policy?

When can I expect to receive my refund?

What happens if my package is marked as 'returned to sender'?

What should I do if an item is missing from my delivery?

What steps should I take if I receive an incomplete order?

Do gift cards have an expiration date?

Returns F.A.Q.s

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I received a damaged product, what should i do?Updated a year ago