Please select this option to submit a ticket if you are unable to locate an answer to your question. We will respond to your inquiry within 24 hours of submitting your ticket.

Paperplanes

<div>Please email us at <a href="mailto:customersupport@paperplane.shop" target="_blank">customersupport@paperplane.shop</a> within 24-48 hours of delivery with detailed images of the product(s) in question.</div><div><br></div><div>You can also use the form located <a href="https://www.paperplane.shop/pages/contact-us" target="_blank">HERE</a></div>

Please email us at customersupport@paperplane.shop within 24-48 hours of delivery with detailed images of the product(s) in question.You can also use the form located HERE

I received a damaged product, what should i do?

Frequently Asked Questions

Can I add an item to my order after I placed the order?

Can I cancel my order?

International Shipping Services

Forms of payment accepted:

How do I shop on your online store

International Order Processing

How do I apply a coupon/promo code to my order?

My credit card did not go through, but why was I charged?

How long does delivery take?

How can I track my order?

Why has my card been declined?

Why doesn’t my coupon/promo code work?

Why was the merchandise out of stock, but I was able to purchase it?

What should I do if my order has not shipped?

What should I do if my order was canceled due to suspicious activity?

How can I get a copy of my order confirmation?

What should I do if my email was not added to my order?

What can I do if I received the wrong size for a gift?

What should I do if I notice my order is constantly being canceled?

What should I do if my package says it was delivered, but I never received it?

How can I file a claim if my package has not arrived or was damaged?

Domestic Shipping, Understanding Transit Time and When It Begins

International Shipping, Understanding Transit Time and When It Begins

Shipping Services

How do I return an item(s) from my order?

How do I return my International order?

What if i return an item that i did not specify during my return process?

I never got my order. It was marked as Refused.

When can I expect to receive my refund?

What should I do if an item is missing from my delivery?

What steps should I take if I receive an incomplete order?

Do gift cards have an expiration date?

Returns F.A.Q.s

Terms and Conditions of www.paperplane.shop

Privacy Policy

Our terms and conditions

I received a damaged product, what should i do?Updated 2 months ago