Returns F.A.Q.s

How do I return an item(s) from my order?

For returns, please redirect to: Paper Planes Return Center

How do I return my International order?

To initiate an international return, please visit Global-E here. Then you can complete your return as follows:. Select your item(s) for return. Instantly generate your shipping return label. Return your order utilizing the form of shipment indicated

What is your return policy?

Items must be returned within 14 days of receiving your order. Merchandise must be unworn, tags attached, and free of any defects. Please note we only issue refunds to a gift card, provided to you via email.

What if i return an item that i did not specify during my return process?

PAPER PLANES IP HOLDINGS IS NOT RESPONSIBLE FOR ANY OTHER ITEMS OTHER THAN THOSE SPECIFIED ON THE RETURN SLIP. IF YOU RETURN AN ITEM NOT ON YOUR ORIGINAL RETURN SLIP, PAPER PLANES WILL DISCARD OF ANY ADDITIONAL ITEMS AT THE COST OF THE CUSTOMER. Plea

What is your exchange policy?

If you would like to exchange an item(s) for any reason, please follow the return policy instructions. Note you still must follow the 14 day policy. Once you return your item(s), then place an entire new order on our website for your desired item(s).

When can I expect to receive my refund?

Once your return is received, please allow up to 7 business days for the return to be processed and the value will be applied as online credit in the form of a gift card. You will not be refunded for the shipping cost at the initial part of the purch

What happens if my package is marked as 'returned to sender'?

When a package is marked as 'returned to sender,' it means it could not be delivered and is being sent back to our warehouse. Once the item arrives at our warehouse, we will automatically process a refund in the form of a gift card, typically within

What should I do if an item is missing from my delivery?

If an item from your delivery is missing, please verify whether you have Route Package Protection. If so, it is advisable to file a claim with them as they handle issues involving lost or missing items. If you need help with the submission process or

What steps should I take if I receive an incomplete order?

If you receive an incomplete order, kindly provide us with a photo of everything you received, along with the packing slip included in the package. It's also helpful to note if there are any signs of damage or tampering with the package. This informa

Do gift cards have an expiration date?

No, our gift cards do not expire. You can use them at your convenience anytime.